We require a booking form to be completed and signed before any work can be undertaken.

For new clients a 50% deposit is required before any work commences. We may also require a deposit for certain high cost projects.

One off contracts are to be paid upon completion of contract.

If a client requires work to be completed at short notice, or over a weekend or on a bank holiday, then we reserve the right to add a surcharge for this privilege of 25%. By short notice we mean less than 24 hours.

Any additional costs incurred will be charged to the client.

Payment is accepted by bank transfer, cheque, or PayPal. All invoices will be submitted and will be payable in £'s Sterling.  

All services will be charged at an hourly rate, rounded up to the nearest quarter. The minimum charge is one hour and thereafter charged in 15 minute increments.  

Final proof reading of all documents is the responsibility of the client. Any errors made by Assisted Virtually that are notified by the client within 7 days of the completion of contract will be rectified free of charge. Any errors that are not notified within this time frame will be charged at the applicable rate by the amount of time taken. Assisted Virtually will not be held responsible for any errors relating to, or contained in the work.  

Telephone, fax, postage, travel, courier, printing and any other materials will be charged at cost price, in addition to stated rates. Mileage will be charged at 40 pence per mile. Such charges may be requested before work can commence.

Assisted Virtually will strive to adhere to delivery deadline estimates, however we accept no liability for losses from failing to return a completed document within a set time.

A full copy of our terms and conditions is available on request, and it is also included on our booking form.

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